Exim Bank (Tanzania) Limited
is one of the fastest growing regional bank and one that is offering wide
spectrum of banking products and services.
Exim Bank (Tanzania) Limited promotes equal employment opportunity and
provides a conducive and challenging work environment for existing and
potential employees to fully realize their potential. The bank now wishes to
recruit qualified and highly motivated Banking Officer for Call Centre.
Position: Banking Officer – Call Centre
Number Required: 4
Reporting to: Manager – Call Centre
Location: Dar Es Salaam
PURPOSE OF JOB
To serve EXIM customers, by determining their
needs, answering their queries and resolving their problems
PRINCIPAL ACCOUNTABILITIES
1.
RESPONSIBILITIES:
·
Handling
all customer queries by providing prompt, accurate courteous service
·
Service
recovery - turn a complaint/unhappy customer into a loyal satisfied customer
with professional and empathetic service recovery
·
Declaration
of complaints
·
Logging
of service statistics, complaints, inquiries
·
Analyzing
and close looping of all customers issues (new and existing ones) and establish
root cause, present to relevant department or branches
·
Ensuring
departmental objectives and targets are met example by answering calls
·
Ensure requests or investigations are completed
appropriately and faxed out to other channels/departments
·
Ensure superb follow-up and fulfill promises made
to our customers
·
Ensure
compliance with Banking Policy and Standards, local laws and regulations and
Controls and procedures of the Bank
2. COMPETENCY
REQUIRED:
·
Work
as a team to assist the Bank as well as clients, in managing customer
queries regarding our products and services
·
Trail
and document customer contacts in customer association management applications
and systems in and verify information by phone, using professional and
considerate phone techniques
·
Ability to manage a modern, technology-oriented
product and afford customers with the knowledge required on applications
·
Capability
to quickly and efficiently use client specific computer systems and databases
to review accounts and update data with accurate information
·
Attain
and verify information by phone, using professional and considerate phone
techniques
·
Handling
and processing of administrative accounts, bank accounts, customer inquiries,
and other administrative client-oriented processes as requested.
3. QUALIFICATIONS, EXPERIENCE AND
SKILLS REQUIRED:
·
Bachelor
Degree in Commerce, Economics or Equivalent; Masters Degree in relevant field
will be an added advantage
·
Experience working in a Financial/Banking industry
·
Proven sales, cross-selling, and up selling experience
·
Knowledge on banking products and processes
·
Effective communication skills
·
Computer
literate
·
Integrity
·
Team
Player
·
Relationship
management skills
If you are interested and ready for great challenges, please send your
application letter, enclosing full Curriculum Vitae, copies of relevant
certificates and testimonials, three names and address of referees one of whom
should be from current employer by 18th September 2014.
Head of Human Resources
Exim Bank (Tanzania) Limited
3rd Floor, Exim Tower
P. O. Box 1431
Dar Es Salaam.
Email: hrrecruit@eximbank-tz.com
We thank all those who will show interest in working with us, but
regret we will only be able to contact short listed candidates.
JOBS AT Exim Bank (Tanzania) Ltd - 9/12/2014
Reviewed by Unknown
on
1:32:00 PM
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