Customer Service & Complaints Handling Manager
Reporting to Head of
Marketing and Distribution, the Customer Service & Complaints
Handling Manager will ensure that the customers’ needs are understood
and attended to in a manner that satisfies the customer and enhances the
company’s image.
Job Responsibilities
- Attend to and resolve customers’ queries and complaints over the phone, Face to face interactions and through written correspondence
- Handle customer service issues that may arise in underwriting and claims
- Ensure systems and procedures covering the front desk operations are adhered to
- Ensure that the in house service standards are complied with in line with the company’s customer service charter
- Ensure that the customer service area is professionally manned
- Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
- Ensure all personnel communicate politely and courteously with all clients whether by phone, email or face to face
- Ensure that all communication with customers is available to be seen and stored for future reference as necessary
Qualifications and Skills
- University degree in business or related discipline
- Minimum 4 years’ experience in customer service in the service industry
- Strong written and oral communication skills in English and French
- ACII qualification will be an added advantage
- Assertiveness and self-drive
- Relationship building
- Good communication skills
- Good administrative and supervisory skills
UAP is an equal
opportunity employer and offers successful candidates an attractive
remuneration package, professional working environment and excellent
career prospects.
Interested candidates who
meet the above requirements are requested to send a copy of their
Curriculum Vitae, copies of academic and professional certificates
covering letter and names and contacts of 3 referees by email to:
recruitment@uap-group.com quoting the role in the header of the email.
Fluency in English, Kinyarwanda and French will be an added advantage to all positions.
Applications should be
sent on or before 19th October 2012 to be addressed to the Group Human
Resources Manager, UAP Holdings Limited.
Customer Service & Complaints Handling Manager
Reviewed by Unknown
on
4:27:00 AM
Rating: