The Registration Officer is the first and last face for refugees, new volunteers, donors and staff from other NGOs. You will be working as part of the Asylum Application Assistance team. Refugees with many different problems and queries come on a daily basis to ARDC needing help and support. The main job of the Registration Officer is to spend time talking to the clients, assessing their situation and deciding how best to help them. Some clients will be in delicate and stressful situations, therefore very strong people skills and a caring nature are required. The job is fast paced with on the spot decision making needed. With training you will gain extensive knowledge of how the refugee system in Israel works and all the facilities available to help them.
Responsibilities
• Assessing needs of all visitors to the office
• Directing clients to the appropriate facility to help them
• Registering of new clients, being supportive and caring whilst hearing their stories
• Assisting the AAA team in other tasks when required
• Ensuring good organisation and communication between the AAA team, other ARDC projects and external organisations
Qualifications/Skills
• Applicant must be fluent in spoken and written English; other language experience is helpful. Hebrew/French/Arabic an advantage
• Reliability, able to work independently, creative, flexible, positive
• B.A. level in Humanities, law, social sciences, communications, international law or any other relevant field
• Previous experience in the field of human rights – helpful
• Strong organisational and computer skills required
Time Commitment
6 months minimum. Full time (24-30 hours a week)
Start date: 1 September 2012
Reports to: Project Coordinator
Please note all ARDC volunteer positions are unpaid. We do not provide accommodation, travel or health insurance.
Please fill in the attached form and send with your CV to the email address on the form.
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