Application Deadline: January 27, 2012
The Open Society Foundations work to build vibrant and tolerant democracies whose governments are accountable to their citizens. To achieve this mission, the Foundations seek to shape public policies that assure greater fairness in political, legal, and economic systems and safeguard fundamental rights. On a local level, the Open Society Foundations implement a range of initiatives to advance justice, education, public health, and independent media. At the same time, we build alliances across borders and continents on issues such as corruption and freedom of information. The Foundations place a high priority on protecting and improving the lives of people in marginalized communities.
Investor and philanthropist George Soros established the Open Society Foundations, starting in 1984, to help countries make the transition from communism. Our activities have grown to encompass the United States and more than 70 countries in Europe, Asia, Africa and Latin America. Each Foundation relies on the expertise of boards composed of eminent citizens who determine individual agendas based on local priorities.
Purpose of Position
Provide event equipment and general technical support services to Open Society Foundations staff. Work is performed under general supervision.
Essential Duties and Responsibilities
The Open Society Foundations may add, change, or remove essential and other duties at any time.
- Respond and assist with internal ‘trouble tickets’ submitted within the organization;
- Provide desktop application support on Microsoft Office 2010, Windows XP and 7 Operating Systems, Internet Explorer Web Browser and other OSI approved applications;
- Provide desktop computer security health check, rootkit/virus/Malware forensic and removal;
- Provide technical support for OSI offices in New York, Baltimore, DC and 1700 Broadway and other affiliated offices;
- Support OSI back office applications such as Grant Tracker, Business Center, Infor FMS SunSystems accounting application, PMQA, Citrix and other cloud-based applications;
- Assist with PC/laptop and network printers setup, software installation, PC network configuration;
- Assist in hardware and software troubleshooting;
- Assist with fixed assets, hardware and software inventory management;
- Perform other duties as assigned.
Education/Experience:
Bachelor’s degree from a four-year college or university and three to five years of relevant experience and/or training; or equivalent combination of education and experience.
- Minimum of one year working experience in information technology, with knowledge of Polycom, Lifesize, and Sony audio/video conference equipment as well as matrix switcher, Biamp Audio Systems, Crestron/AMX Control Systems, NTSC/PAL recording/playback equipments, projectors and displays.
Skills Required
- Excellent analytical, troubleshooting and organizational skills;
- Exercise good listening skills and communicate clearly and effectively with people from diverse cultures and backgrounds;
- Work as a team member and independently, high level of self-motivation;
- Proven ability to work efficiently in a fast-paced environment; to troubleshoot and follow projects through to completion, consistently on schedule, without loss of attention to detail and budget;
- Demonstrated technical skills and experience in audio visual equipment and web conference operation, configuration and troubleshooting;
- In-depth knowledge of Microsoft Windows (XP and 7) and Office suites 2003 – 2010 and familiarity with Mac environment a plus.
- Expertise with VPN, Microsoft Outlook configuration, computer security policies, AV customization, rootkit, spyware and malware removal;
- Customer service orientation—responsiveness, accuracy, timeliness, professionalism and consistency are essential.
Work Environment and Physical Demands
Essential functions are typically performed in an office setting with a low level of noise. The position requires the employee to crouch, bend, lift and move equipment and other objects weighing up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Start Date
ASAP
Compensation
Commensurate with experience. Excellent benefits package.
To Apply
Please email resume and cover letter with salary requirements before January 27, 2012, to: humanresources@sorosny.org Include job code in subject line: USS/IS
OR
Open Society Foundations
Human Resources – Code USS/IS
400 West 59th Street
New York, New York 10019
FAX: 646.557.2672
No phone calls, please. The Open Society Foundations is an Equal Opportunity Employer.
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