Manager Work Place Services Solution Design & Delivery

DESCRIPTION & REQUIREMENTS:

Position Overview:

In partnership with the Director, Workplace Services (WPS) and the business, develop strategies and roadmap to deliver GBS Promise and help enable the effective evolution of key functions and organizations. Provide direction and oversight for service innovation within GBS WPS platform working closely with WPS Service Area Managers. Ensure effective and smooth introduction of new Workplace Service programs and services by leading the needs assessment, business case development, and implementation of cross functional initiatives. Manage all aspects of solution design and delivery for expansion of WPS services and key productivity initiatives to scale solutions, standardize and develop easy-to-use processes, apply a relentless focus to operational excellence, productivity and sustainability while eliminating waste. This role will help support the evolution of key functions and organizations by helping to establish standards, guidelines, and reapply learnings. This role will lead large, multiple, complex projects in North America and with international locations simultaneously with full responsibility for client engagement and relationship management, requirements gathering, reporting, cost planning and oversight, scheduling, and project delivery. This role will have a key role in supporting WP2020 and preparing for the transition of solutions and services from WP2020 to WPS. This role will interface with key senior business unit executives on a regular basis to quantify future real estate and facility requirements and plan accordingly. This role combines existing global corporate real estate & facilities management experience with strategy, business transformation and relationship management skill sets. This role will have a key role in helping develop within WPS a highly-skilled, diverse team of people inspired to be the best they can be. This role will need to engage with others in the market to identify trends and ensure we stay contemporary in solutions and services. This role will work with all levels of Company associates and business units to ensure that workplace related services are delivered in a highly effective and cost efficient manner.

• Partner with other corporate stakeholders (Real Estate, Procurement, IT, HR, Security, Branding, etc.) and the client to implement new strategic initiatives ensuring that people, systems, and processes are seamlessly integrated into the business structure.

• Recommend areas of focus for process redesign to promote brand oriented, cost effective, and scalable facility solutions. Research and evaluate alternate industry leading strategies and the potential benefits to be derived from their implementation. Facilitate the monitoring and measurement of new business processes to provide accountability back to business units.

• Manage relationships with key business unit leaders to stay abreast with emerging needs resulting from workforce expansion/reduction, mergers & acquisitions, and/or business process improvements. Work with operation and support teams to create deployment approaches, facilitate data mapping, implement training plans, and develop management information reporting.

• Provide consulting services to existing clients on a variety of workplace related best practices or cost saving initiatives (occupancy tracking, service delivery, vendor selection/qualification, energy management strategies, critical environments, move management, change management, etc.).

• As work load volume increases, manage additional resources to ensure maximum efficiency and delivery of solutioning services while coordinating with other facilities managers and outsourced team members to ensure effect client delivery.

Qualifications:
10 to 15 years of experience in facilities management, commercial property management, and/or corporate real estate management, including transformation initiatives. Proven experience in implementing positive changes and enhancements to program that resulted in increased customer satisfaction and achieved financial objectives. Experience in renovating and designing facilities that provide flexibility to accommodate future trends. Proven ability to transform workplace programs to desired outcomes, within budgetary guidelines.

Core Competencies:
 Thinks strategically but can effectively translate strategy to tactical plans
 Builds a high degree of trust with our business partners leading to business seeing WPS as a strategic partner
 Proven experience leading transformational efforts and successfully provides leadership that results in a cohesive motivated food service staff
 Creates solutions with an experiential mind set
 Sets an environment of continuous improvement to ensure maximum results
 Takes initiative and acts swiftly to seize opportunities
 Focuses the team's work on future customer/consumer needs and solutions
 Challenges self and others to deliver results with fewer resources
 Ensures team delivers value-added solutions that lead to quality results
 Utilizes strengths and capabilities of self and others to maximize the team's output
 Exhibits effective and timely communication skills

Functional Competencies:
 Knowledge of experience with facilities management core concepts and delivery models
 Commercial office building operations and maintenance programs
 Management of multi functional teams
 Finance, budgeting, and preparation of both annual and long term business plans
 Effective process management
 Supplier governance and performance management
 Communication and presentation skills

Technical Skills:
 Working knowledge of building codes, legal concepts, contract preparation
 Knowledge of building heating, ventilation, and air conditioning systems along with building life safety systems
 Knowledge of power redundancy through generators and UPS systems
 Interaction between building systems and furniture systems
 Knowledge of commercial office construction, engineering, and interior design concepts

Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace.

This process includes a pre-employment background investigation that applies to all applicants employees and contractors of the company. The scope of this inquiry may cover such elements as education employment history a criminal history check reference checks and a pre-employment drug screen.

Designated countries or sensitive positions within the company may have more stringent standards.

At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.
Manager Work Place Services Solution Design & Delivery