ALL OUT AFRICA (started in early 2004) operates in Swaziland, South Africa, Mozambique and Botswana and has four divisions: a volunteer travel business, a tours business, a lodge business and a non-profit foundation. The volunteer travel division is the biggest of these operations and runs a range of different wildlife and socialprojectsthrough offering volunteers the opportunity to participate in theprojectsas a worthwhile travel experience. The Volunteer Travel program has a full-time staff of 11 project co-ordinators and field assistants (with other support staff) including both internationals and locals with education levels varying from high-school O’levels to MSc degrees. At any one point in time, the program may have from 8 to 60 volunteers of ages usually between 18 and 35 but occasionally up to 75. The position of MANAGER involves managing the program staff, budget andoperationsto ensure a successful program that continues to improve and grow. There will need to be a keen focus on achieving the dual goals of satisfied volunteers and successful project outputs whilst taking a sustainable business approach.
On a day to day basis your tasks may include:
Goal: Motivated project staff
* Assess & improve staff performance
* Motivate & support project staff
* Help project co-ordinators organise schedules
* Advertise volunteer program vacancies, develop job descriptions, recruit project staff & develop contracts
* Prepare project staff payslips
* Carry out disciplinary procedures for project staff & volunteers where necessary
Goal: Happy Volunteers
* Liaise with the info officer for volunteer arrivals & departures
* Co-ordinate volunteer orientations & introductions
* Oversee food, accommodation & transport arrangements for volunteers
* Oversee monthly project meetings
* Co-ordinate volunteer departures, debriefing & questionnaires
* Assess volunteer satisfaction & arrange necessary improvements
Goal: Successful projects
* Liaise with project co-ordinators to organise projectoperations
* Help organise project activities, equipment & materials
* Visitprojectsto assess operational needs
* Improve operational systems
* Assess & improve project outputs
* Develop new placements and projects as the need arises.
Goal: Happy partners
* Liaise with project partners & help maintain & improve working relations
* Prepare & circulate quarterly reports
* Contact other relevant organisations and NGO’s as the need arises.
Goal: Cost efficiency
* Plan the volunteer program budget and manage it’s use
* Maintain records of volunteer program expenditure
* Co-ordinate equipment use & maintenance
* Do petty cash reconciliations and disbursements
* Make payments
Goal: Successful bookings & sales
* Manage the maintaining & uploading of project briefs and project info
* Manage the program marketing & advertising
* Oversee the development of the website & other marketing materials
* Manage sales & reservations
Desired criteria:
- Experience and prior success with small/medium business management
- Experience with human resource management of diverse staff
- Excellent organisational and communication skills, highly efficient and a capacity for long work hours
- A passion for social development and wildlife conservation with experience of such in Africa
- Skill in human resource management
- Skill in marketing & advertising
- Skill in the use of information technology (MS word, excel, outlook & powerpoint, email & internet, online social networking etc)
- A degree in development studies/ecology/business management or a relevant field
- A valid manual driving license of at least 3 yrs with experience of driving on tough roads
- A friendly & compassionate, but firm nature
Other beneficial criteria:
- Experience with co-ordinating international volunteer tourists
- Experience with teaching/social work/child care
- Qualification to scuba dive
- Experience with ecological research
More / LessHow to apply
Please send a motivation letter and resume/CV as an application with 3 professional references to jobs@alloutafrica.com clearly stating ‘Volunteer Program Manager’ in the address by 15th December 2011.
Manager Volunteer Travel Program
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