Knowledge and Learning Manager

Knowledge and Learning Manager(

Job Number:

113719)

Location

- South Africa-Western Cape-Durbanville

Description

Role type: Contract/ Outsourced

JOB PURPOSE
The purpose of the Knowledge and Learning Manager is to coordinate and manage learning initiatives for the usage, implementation and operation of Fundamo Enterprise Edition. The Knowledge and Learning Manager will also define and manage the internal knowledge strategy for Fundamo’s Platform Product division. The Knowledge and Learning Manager is responsible for the collection and presentation of knowledge material that will be used internally by a variety of technical and business stakeholders at Fundamo, as well as integration partners and customers. The Knowledge and Learning Manager will be required to monitor and report on knowledge gaps and the performance of learning programs and then contribute to the ongoing improvement of the Fundamo Enterprise Edition body of knowledge.

The Knowledge and Learning Manager will facilitate the innovation of tools, approaches and processes.

The Knowledge and Learning Manager will collaborate with internal and external stakeholders. Internal stakeholders include Delivery teams (including trainers), Product Managers, Software Development teams and Product Support. External stakeholders include System Integrators and Customers.

In summary the Knowledge and Learning Manager is required to:

• Develop and manage the internal knowledge and learning processes;
• Manage external training processes;
• Lead a small team of knowledge and authoring specialists;
• Define and manage the training and learning strategy for Fundamo Enterprise Edition;
• Coordinate training requirements and resource-gathering;
• Report on progress of learning programs; and
• Facilitate learning innovation to support the business.

ACCOUNTABILITIES AND APPROXIMATE WEIGHTING

Accountability Manage internal knowledge and learning processes Weighting 35%
Outputs to deliver this accountability:

• Promote efficient induction of new employees through comprehensive training programs;
• Support functional learning about the Fundamo Enterprise Edition platform across the organization;
• Define and mange the process of gathering, updating and sharing internal knowledge;
• Support on-going learning to support work performance; and
• Track and manage performance of training programs.

Accountability Manage external knowledge training processes Weighting 10%
Outputs to deliver this accountability:

• Manage and coordinate the training processes required for SI Partners; and
• Manage the ongoing operations of the Customer Support Knowledge Portal.

Accountability Define and manage the training and learning strategy Weighting 10%
Outputs to deliver this accountability:

• Define and articulate the strategy for training and learning approaches with an eye to:
• Format of the learning blend;
• Deliverables;
• Maintenance procedures;
• Identification of information needs of Fundamo and its customers;
• Creating value for Fundamo and its customers through enabling effective collaboration; and
• Manage and report on the execution of the learning strategy.

Accountability Coordinate training requirements and resource-gathering Weighting 10%
Outputs to deliver this accountability:

• Define a process to coordinate the gathering of training requirements and resources;
• Collaborate with internal and external departments to facilitate this process; and
• Compile and disseminate relevant tools and learning materials.

Accountability Report on progress of learning programs Weighting 10%
Outputs to deliver this accountability:

• Report on the progress of learning programs and initiatives; and
• Report on and monitor learning and knowledge gaps for both internal and external stakeholders.

Accountability Facilitate innovation Weighting 10%
Outputs to deliver this accountability:

• Develop and maintain knowledge that supports innovative learning initiatives;
• Propose innovation around:
• New learning tools;
• New learning approaches; and
• Constantly explore ways to improve the process.

Accountability People Stewardship / Team Work Weighting 5%
Outputs to deliver this accountability:

• Lead by setting a personal example;
• Build work relationships between colleagues and teams;
• Act in the best interests of the organisation;
• Continue to build organisation-wide understanding, share knowledge and breakdown silos;
• Individually and collectively form powerful alliances that foster innovation;
• Put the success of the collective ahead of personal success;
• Consider how your actions will affect colleagues and customers and be mindful that without one another we would not exist;
• Seek out synergies in every opportunity and do not ignore possibilities when they present themselves; and
• Remain committed to colleagues, customers, shareholders, community and the company.

Accountability Customer Orientation Weighting 5%
Outputs to deliver this accountability:

• Place the customer at the centre of everything you do;
• Achieve greatness through collaboration;
• Nurture our alliances with our partners, clients and end-users; and
• Strive to understand the more than what you are working on.

Accountability Risk & Compliance Weighting 5%
Outputs to deliver this accountability:

• Protect Fundamo/ Visa information, intellectual property and corporate data systems in accordance with prescribed guidelines;
• Familiarise yourself with all risk and compliance related policies and procedures as communicated by relevant functions;
• Complete Risk and Compliance training as per internal requirements; and
• Ensure adequate protection of the Fundamo/ Visa brand and reputation.

SKILLS / KNOWLEDGE AND EXPERIENCE REQUIRED TO PERFORM OPTIMALY IN THE ROLE
Skills and Knowledge

• Excellent communication skills, both written and verbal;
• Knowledge and information dissemination skills;
• Strong presentation skills;
• Project management skills; and
• Ability to design and manage knowledge and learning systems.

Experience

• Experience in the area of knowledge and research management;
• Experience leading a team; and
• Experience structuring and managing projects involving a range of provincial, national and international stakeholders.

COMPETENCIES REQUIRED TO PERFORM OPTIMALLY IN THE ROLE

• Excellent analytical and strategic thinking abilities;
• Strong networking abilities; and
• Work well under pressure.

VALUES ALIGNMENT

Alignment and identification with the Fundamo Values:

• Pioneering;
• Authentic;
• Believable;
• Citizens of the world; and
• United.

Alignment and identification with the Visa Global Leadership Competencies:

• Drive Visa Inc. Capability;
• Execute Seamlessly;
• Promote Stewardship;
• Lead Boldly;
• Cultivate Innovation; and
• Model Collaboration.

LANGUAGE REQUIREMENTS (TAKING INTO ACCOUNT THE FUNDAMO MULTI-COUNTRY OPERATIONS)

• Language Requirements English

KEY ISSUES FOR THE ROLE OVER THE NEXT 12 – 24 MONTHS

• Making a fresh start; and
• Defining the process and engaging with learning partners for delivery.

Qualifications

FORMAL LEARNING/QUALIFICATION REQUIRED TO PERFORM OPTIMALLY IN THE ROLE

• Matric (NQF3)
• ITIL v3 Foundation- Essential
• ITIL v3 RCV (Release Control and Validation)- Desirable
• Applicable tertiary qualification (National Diploma/ Degree)- Desirable
• 7- 10 years’ experience in the ICT industry
• 2- 3 years' experience in knowledge/ learning management, holding a communication or a coordination role

	Knowledge and Learning Manager