Implementation Engineer / Senior Implementation Engineer

Our Client, Cellulant, is a technology-driven aggregator of value added services and content on GSM networks. Cellulant runs services based on USSD, SMS, Voice (IVR), MMS, GPRS and J2ME technologies.

With operations in Kenya, Tanzania, Uganda, Nigeria, Ghana, Botswana and Zambia, Cellulant is one of the most innovative and fastest growing regional players in the Mobile VAS industry.

Cellulant was Judged Top (Number 1) Mid-sized Business in 2008 KPMG/Business Daily Top 100 SME Survey.

Follow this link for details: www.bdafrica.com/index.php?option=com_content&task=view&id=10438&Itemid=5812

Job Title: Implementation Engineer / Senior Implementation Engineer

Reporting To: Team Manager

Job Location: Nairobi
Eligible Nationalities: Kenyans

Key Areas of Responsibility

1. Prepare necessary tools and software so that it can be used for customer site installations.

This includes but not limited to:

• Ensure all configurations are built to comply with technical design authority and internal standard requirements.
• Ensure all facets/modules of the software meet client requirements.
• All facets of the deployment are built/developed/configured in line with project timescales.
• Keep project team updated with daily progress reports on any assigned actions.

2. Support the installation of sites during project roll out, this includes but it is not limited to:

• Contacting the field engineer at the specified time and ensuring the installation and deployment document is followed.
• Ensuring all modules and functionalities are tested fully and that failover solution works if applicable.
• Pass out any faults and manage the escalation to the right team to resolution/fix of faults.
• Carry out and document all of the site specific testing.
• Being able to trouble shoot any issues that arise during the deployment whether it be part of the testing or reported by the customer.

3. If needed, liaise with the solution architect in order to resolve issues.

4. Ensure deployment signoff is signed by customer and have authority to leave site post deployment.

5. Provide feedback to your technical team leader/manager on any current processes that you feel could be improved or escalations.

6. Produce all the necessary documentation in order to hand projects over to BAU

7. Ensure time sheets are submitted on daily basis.

8. Provide inputs on error on work packs/template, if any, for improvements.

9. Update/provide daily tracker sheets to team leader

Key Performance Indicators:

• Complete implementation tasks within SLA .
• Complete documentation related to implementation task and do all relevant Quality checks.
• Participates in process improvement.

Contact With Others:

• (internal) Attending project meetings where the project manager/coordinator have requested your presence and inputs
• (external) - Cellulant customers

Required Skills and Competencies

Academic Qualifications:

• Degree qualifications in Computer Science (BE/BTECH)
• Programming certifications
• Database management certifications
• Networking certifications(CCNA)

Experience:

• 2-5 years working experience in similar role.
• Strong software development background.

Specific Knowledge & Skills Requirements:

• Able to demonstrate when required a sound level of understanding across a broad range of technical subjects and able to apply this knowledge to customer's specific requirements.

Other Requirements

• Team player who will enjoy performing multiple technical functions when needed.
• Works under limited direction.
• Determines and develops approach to solutions.
• Evaluates work upon completion to ensure objectives have been met.
• Contributes to the development of organization's goals and objectives.
• Ability to professionally manage multiple priorities with minimal supervision and on schedule.
• Excellent verbal and written communication skills required.
• Able to work to tight deadlines and produce solid work that is both correct and to a high standard.
• Confident in face-to-face internal and external meetings. Be able to discuss their subject matter in a way that provides confidence to the customer and demonstrates strong communication skills

How to Apply:

Interested candidates should forward their applications enclosing copies of their detailed CVs to the following address:

Adecco Employment Services
Email: info@adeccokenya.com

Note: Only shortlisted candidates will be contacted.

Deadline Date: 31 December 2011