Our client is the first cellular network in Tanzania; having started operations in 1994. Our client is Tanzania’s most affordable and innovative mobile phone operator with services to more than 30 million customers in 13 emerging markets in Africa and Latin America.
Our client is looking to fill the following senior positions with ambitious and talented professionals to grow their business further in Tanzania. These positions come with an exceptional benefits package as well as the opportunity to work with one of the fastest growing companies in Tanzania.
Department: Customer Operations
Job Purpose:
A Customer Service and Sales Centre Executiveis responsible for handling all walk-in clients and providing all services that the telecom provides. The CSSC Executive provides excellent customer service and gives precise information and assistance to the client catering to the clients needs with great attitude.
Duties and Responsibilities:
- Offer Greater than 85 percent first contact resolution and come up with solutions to solve client issues before escalation.
- Offer first class customer service by being professional at all times, using polite and appropriate language, proactively offer assistance to the client, take ownership of client issues presented to them and ensuring that they are always presentable to the clients.
- Take ownership of customer issues and give timely feedback customer and to the Supervisor and/or manager.
- Be 100 percent up to date with all company information, current products information and promotions and ensure that clients are well updated. Eager to seek information.
- Ensure that set Monthly revenue targets are met and exceeded by use of upselling and cross selling of the telecoms products and services.
- Ensure 100 percent compliance to company Value integrity, respect and passion policies and processes.
- Maintains Customer information confidentiality and adheres to security norms laid out.
- Ensures safe handling of systems and equipment provided.
- Proactively maintain individual stock i.e. cash float, E-value, plain sim cards, kits, modems and handsets at agreed threshhold.
- Must be present at least 30mins before shift time and if they will be late to call in and inform the Supervisor on duty. Also ensure attendance to all morning briefs done by the Supervisor.
- Acts as a team member all the while and coordinate work with fellow team members.
- Report and fraudulent activities at CSSC or company level using appropriate channels.
- Prepare and timely submit all required daily and monthly Centre reports with statistical analysis summary of main issues; major complaints.
- Attend and impliment the Trainings provided by company.
- Demonstrate great positive attitude towards customers, colleague and management; that is being constructive positive in all that you do.
- Be able to do cashier works related to Customer Service and Sales Center; that is cash in/out, bill collection, individual stock management.
Qualifications:
- Bachelors degree; a post graduate would be an added advantage.
Skills and Other Qualifications:
- MS Office skills.
- Writing and Verbal communication skills.
- Numeric skills.
- Relevant Customer services Processes knowledge.
- Organizational skills.
- Management skills.
- Financial Accounting skills.
- Reporting skills.
- Problem resolution skills.
How to apply:
Candidates that DO NOT FOLLOW INSTRUCTIONS WILL BE DISQUALIFIED.
Attach your CV and application letter ONLY; please merge them into ONE file in MS word orPDF format.
DO NOT attach scanned academic papers or documents when applying online.
Apply online and send an email to telecomtzjobs@nftconsult.com
(In the SUBJECT LINE field please indicate the position you are applying for i.e. Customer Service and Sales Centre Executive)
No comments: