CUSTOMER CARE EXECUTIVES Uganda Telecom UTL

Exciting New Careers with Uganda Telecom UTL has taken its niche in the telecom industry in Uganda by storm – enjoying phenomenal growth and an unrivalled and unparalleled profile. Now we are looking for resources with the drive, character and ambition to contribute to the growth of the organization in a new and exciting period of further development of our Commercial department. From the moment you join, you will be required to find new and effective ways to enhance the Sales and Distribution Function, committed to getting things done right first time, and make a difference to the future success of the organization.

CUSTOMER CARE EXECUTIVES (3)

Applicants must have:

• A relevant Bachelor’s Degree
• Knowledge of Microsoft Office Applications
• Adequate product and service knowledge

Duties and Responsibilities:

• To ensure that requests received from Account Relationship Managers or customers are handled correctly and promptly.
• To receive all customer correspondence and respond appropriately
• To promptly enter customer data into the system and process customer requests from the ARMs and follow up these requests until completion
• To ensure correct and accurate data entry into the system for existing services and follow the right procedure for other services so as to ensure correct billing
• To compile an excel sheet of all services provided and modified and send it together with the hard copies to the records section for filing
• To balance and reconcile all landline & GSM top-up done and submit daily reports to the Supervisor
• To make verification calls for all new service requests and follow-up calls to customers
• To ensure that feedback is given to both the Customer and the Account Relationship Managers
• To provide Daily and weekly reports to the line managers and other relevant stake holders
• To provide Basic technical support and fault resolution to walk-ins and our managed accounts

The successful candidates will demonstrate:

1. Excellent telephone etiquette skills
2. Exceptional PC troubleshooting and problem-solving skills
3. Good communication skills
4. Good interpersonal skills
5. Proven ability to work independently in a fast-paced environment
6. Well organized with the ability to multi-task and prioritize workload
7. Time management skills
8. Flexibility and willingness to work long hours

Applications from suitably qualified candidates should be submitted to:

The Chief Human Resources & Administration Officer
Uganda Telecom
Rwenzori Courts
P.O Box 7171
Kampala.
Or
recruitment@utl.co.ug

Closing Date: 30th December 2011 at 17.00hrs. Only successful candidates will be contacted.