Reporting to: Enterprise Systems Manager
Applicants must have:
- Degree in Computer Science, Information Technology / systems or related fields.
- 3 years’ experience in a billing system support function
The successful candidates will demonstrate:
- Excellent verbal and written communication skills
- Strong interpersonal skills which will facilitate effective working relationships
- Strong analytical skills and ability to collate and interpret data from various sources
- Knowledge on core network and services
- Utmost professional integrity
- Confidentiality and impartiality
- Flexible attitude to working times / arrangements
- Ability to work under tight deadlines and ability to respond to high-priority situations
Duties and Responsibilities:
- Configuration and setup of the different billing system modules.
- Provide end-user support for Billing systems modules and transactions to including inventory management, financial transactions, trouble tickets, customer care, frontend reports, point of sales, Customer registration and order management, workforce management, OLPM, service desk plus and Self-care portal.
- Identify and analyze Billing system errors and follow them through to resolution and escalate to Enterprise Systems Manager as the need arises.
- Conduct initial analysis and resolution of billing complaints and escalate to the billing team for back-end support and/or analysis as necessary.
- Support generation of reports from the billing system as requested by different users.
- Setup and management of business support systems users, user groups and relevant access rights.
- Continually liaise with the Billing back-end support teams in ensuring data integrity in the billing system.
- Document and maintain processes to ensure the highest possible level of integrity and support of all IT-Systems towards the business
Rwenzori Courts
P.O Box 7171
Kampala.
OR
recruitment@utl.co.ug
Closing Date: 9thDecember 2011 at 17.00hrs. Only short listed candidates will be contacted.
BUSINESS SUPPORT OFFICER- BILLING SYSTEM
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