Our client RSwitch is the National Electronic payment transactions provider in Rwanda and is seeking to recruit a result driven and motivated individuals for the above vacancy;
Duties and Responsibilities:
- Performing service and maintenance of ATMs.
- Resolving customer’s queries related to ATM operations, service and maintenance.
- Maintaining effective communication with all customers (internal and external), and vendors.
- Active usage of help desk system to record tickets progress and client service calls.
- Liaise with RSwitch service desk and customer engineers.
- Submission of reports.
- Self-education in the field of ATM service and maintenance.
- Any other duties that may from time to time be required by management.
Qualifications:
- Hold a high education diploma or degree in IT.
- Have a good knowledge of Electronics and/or mechanical background.
- Have excellent time management skills.
- Be fluent in English oral and written on a professional level.
- French is considered beneficial.
- Willing to work in shifts and late hours.
- Be able to work independently and reliable as per the standards set in the procedures and work instructions of RSwitch.
- Communicate with other departments within RSwitch on a cordial and professional manner.
- Knowledge of Windows, Microsoft Outlook 2010 and Office 2010 Excel and Office 2010 Word· Professional appearance and capable of communicating with the various banks counterparts on a professional and courteous manner.
- Due to nature of work, person has to be flexible; while at the same time have attention for detail.
- Must be Rwandan.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
Send an Application letter and CV/Resume.
Merge these two documents into one document in either word or pdf format.
Do not attach or send any scanned documents, these are sometimes too large for our inbox.
Include the job title and/or reference number in the subject line of the email address and send your application by email to rswitchjobs@nftconsult.com
Only successfully candidates will be contacted. For all other inquiries please contact our offices directly.
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