Our client RSwitch is the National Electronic payment transactions provider in Rwanda and is seeking to recruit a result driven and motivated individuals for the above vacancy;
Duties and Responsibilities:
- Real time monitoring of ATMs on the RSwitch Ltd network.
- Real time monitoring of POSs on the RSwitch Ltd network.
- Logging of all faults and customer enquiries onto the help desk system.
- Liaise with RSwitch Ltd service desk and customer engineers.
- Escalation of ATM / POS faults to customers.
- Submission of regular reports.
- Any other duties that may from time to time be required by management
Qualifications:
- Hold a high education diploma or degree.
- Have excellent time management skills.
- Be fluent in English oral and written on a professional level.
- French is considered beneficial.
- Willing to work in shifts.
- Be able to work independently and reliable as per the standards set in the procedures and work instructions of RSwitch.
- Communicate with other departments within RSwitch on a cordial and professional manner.
- Knowledge of Windows, Microsoft Outlook 2010 and Office 2010 Excel and Office 2010 Word are mandatory and subject to test.
- Professional appearance and capable of communicating with the various banks counterparts on a professional and courteous manner.
- Due to nature of work, person has to be flexible; while at the same time have attention for detail.
- Must be Rwandan.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
Send an Application letter and CV/Resume.
Merge these two documents into one document in either word or pdf format.
Do not attach or send any scanned documents, these are sometimes too large for our inbox.
Include the job title and/or reference number in the subject line of the email address and send your application by email to rswitchjobs@nftconsult.com
Only successfully candidates will be contacted. For all other inquiries please contact our offices directly.
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