Country: Uganda
Job Description (Duties):
- To effectively handle incoming calls from all customer types in accordance to the defined quality standard.
- Provide a high level customer service as defined by : a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
- Provide advice and educate customers on the client's product and service.
- To utilize appropriate customer service systems, processes and procedures to support work.
- To attempt to resolve customer queries at first Point of contact.
- To escalate customer issues as deemed appropriate.
- To meet performance goals and objectives.
- To ensure that you live the brand values in your dealings with customers and colleagues.
- To take on extra responsibilities and duties as required.
Necessary Qualifications:
- Interpersonal skills.
- Good communication skills
- Team player.
- Customer Service skills.
- Multilingual.
- Technologically inclined.
- Trouble shooting and problem solving skills.
- Flexibility and ability to handle stress.
- Excellent typing skills.
- Must be able to speak FLUENTLY in; Luganda and English.Plus an additional of one or more of the following languages; Runyoro, Rutooro, Rukiga, Runyankore,Lugisu, Samia, swahili, Ateso, langi and Acholi. Please not that Luganda and English are a must in additional to the listed languages.
- Candidates must be very fluent in the languages they speak and should be able to read figures in their preferred languages from the list above.
- Candidates must be computer literate and should be able to type 140 words in 5 minutes.
MINIMUM QUALIFICATIONS:
- A Diploma in any related field.
Candidates that DO NOT FOLLOW INSTRUCTIONS WILL BE DISQUALIFIED.
Please bring your CV in person to our office in the address below;
(In the "SUBJECT LINE" field please indicate the position you are applying for i.e. "Customer Care Advisor ")
NFT Consult – Uganda,Kisozi Complex, Plot 6/8 Kyaggwe Road, Nakasero
Tel: +256 0414237904 / 24, 0312266904
2011-10-31
MTN Uganda - Customer Care Advisors
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