The International Monetary Fund (IMF) is planning a Global Recruitment Mission to Tunisia, Senegal, Ghana, Nigeria, Kenya, Zambia and South Africa during the month of October 2011. Candidates who are citizens or local nationals of these countries, or other African countries in close proximity, are particularly encouraged to apply on the IMF JobLink website, along with all other candidates. Only shortlisted candidates will be contacted for the interviews.
The specific mission dates for each country are as follows:
1. Tunisia (Tunis) - October 10, 2011
2. Senegal (Dakar) - October 12, 2011
3. Ghana (Accra) - October 14, 2011
4. Nigeria (Lagos) - October 15, 2011
5. Kenya (Nairobi) - October 17, 2011
6. Zambia (Lusaka) - October 19, 2011
7. South Africa (Johannesburg) - October 21, 2011
Job Summary
The User Liaison Officer is responsible for promoting the effective use of technology and information through client outreach and advocacy in the International Monetary Fund (IMF).
Duties and responsibilities include:
- driving increased and more productive utilization of existing and new technology and information across IMF;
- assisting in creating and maintaining client awareness of existing offerings and new technology initiatives;
- developing and executing communication plans, strategy, and status to inform and educate a variety of client groups through the use of various communication channels;
- performing communication planning and execution for IT projects and changes with organization wide impact;
- providing communication consulting to IT groups;
- contributing to the drafting, editing, and publication of all messages regarding IT outages, changes, upgrades, etc., with IMF-wide impact;
- building a relationship with client partners and collaborating to identify: general user needs; role-based user needs, cross-cutting unfulfilled IT requirements; opportunities to apply IT products and services in support of departmental objectives and to align current and future IT strategies and projects with business initiatives and priorities, joint initiatives and informal activities;
- designing innovative solutions to engage and motivate clients to improve work practices through existing and new technology offerings;
- helping develop mechanisms to monitor and measure the impact of the marketing/communication activities and user satisfaction with IT solutions and services;
- providing a dedicated point of contact for client partners to resolve issues with IT through escalation, delegation, and/or mitigation; assisting with prioritizing evolving business needs and requests; acting as a champion for client partner's business needs;
- serving as an advocate for IMF staff at large and cross-cutting roles (e.g., executives, traveling economists, field offices, Office Managers, Systems Executives, etc.) regarding IT issues; and
- providing business ownership for IT infrastructure services, such as email, instant messaging, and remote access.
Qualifications
Skills
- Familiarity with a broad range of technologies supplemented by in-depth knowledge in specific areas of relevance
- Ability to quickly grasp how new technologies work and how they might be applied to achieve business goals
- Ability to challenge business and IT partners by proactively suggesting and demonstrating innovative and unique solutions to business needs
- Analytical skills that enable synthesis of inputs from many sources, and allow for strategic thinking and tactical implementation
- Interpersonal skills that create openness and trust among colleagues
- Facilitation and conflict management skills that enable effective working relationships
- Spoken and written communications that are compelling, convincing and reassuring; use of two-way communication skills to persuasively articulate IT strategy and complex technical ideas to non-technical stakeholders, engage business partners in jointly addressing business priorities, and secure buy-in
- Demonstrated interpersonal and negotiation/mediation skills
- Proactive orientation to customer service; excellent judgment and self-motivation; demonstrated ability to establish priorities among competing demands
- Ability to keep current on best practices and procedures in communications and marketing of IT services
Experience
- Experience in gathering and analyzing complex and unstructured information to develop overall strategies for the application of technology
- Multimedia and web design, as well as use case development expertise, would be an asset
Qualifications
An advanced university degree in computer science, information technology, business or related field of study or equivalent, plus a minimum of 4 years of professional experience; or a bachelor`s degree in information technology or a related field of study plus a minimum of 10 years of relevant professional experience.
IT User Liaison Officer - IMF
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