Baseline Survey: Local Non-State and State Actors Engagement in KNCHR’s Public Complaints Referral Mechanism

Baseline Survey: Local Non-State and State Actors Engagement in KNCHR’s Public Complaints Referral Mechanism

The Kenya National Commission on Human Rights (KNCHR) in partnership with GIZ-Social Justice Reconciliation and National Cohesion project, seek the services of a consultant / consulting firm to conduct a baseline survey in the North Rift and Northern Kenya regions in the month of September, 2011.

The overall aim of the baseline study is, on behalf of KNCHR, to collect and analyze data for making an initial assessment on the existing regional complaints referral systems in place, used by KNCHR and in collaboration with other institutions - both State and Non-State.

The results of the study are to serve as the baseline for measuring the use of the referral system and the satisfaction by key stakeholders of the usefulness of the referral system.

The Kenya National Human Rights Commission is an independent National Human Rights Institution and was established by the Government through the Kenya National Commission on Human Rights Act No. 9 of 2002.

Its core mandate is to further the protection and promotion of human rights in Kenya. It plays two broad roles firstly as a watch dog over the government in the area of human rights and secondly as a leader in moving the country toward a Human Rights State.

The consultant/consulting firm is expected, in close collaboration with KNCHR and GIZ;

i) To prepare a baseline survey to make an initial assessment of the existing regional referral system in place, used by KNCHR and other institutions - both State and Non-State, focusing on North Rift and Northern Kenya regions and the prospects/positioning of the KNCHR regional offices for an integrated complaints mechanism

ii) To assess the role of CSOs in complaints handling and challenges experienced in engaging with KNCHR in the referral system

iii) To use appropriate qualitative and quantitative data collection and analysis methodology, to allow for future evaluation indicators on the use by and usefulness of the referral system to the relevant State and Non State Actors

iv) To design and provide key quantitative and qualitative indicators for evaluation from the data analysis to measure the use of the referral mechanism and the usefulness of the referral system to the relevant State and Non-State Actors in the mid and long term

v) To provide suitable recommendations for KNCHR in its current public complaints referral mechanisms

If interested please submit a detailed proposal – technical and financial - for such a survey, with specific indications on:

• Time required for conducting and completing such a survey in the regions - data collection and analysis
• Methodology and proposed approach
• Capacities and availability

If interested please submit your proposal clearly marked BASELINE SURVEY: KNCHR by COB – Friday 9th September, 2011 to:

GIZ Kenya Office, Riverside Mews Building, Riverside Drive
P.O. Box 41607- 00100, Nairobi.