UN WOMEN: ICT ASSOCIATE

Grounded in the vision of equality enshrined in the Charter of the United Nations, UN Women will work for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Placing women's rights at the centre of all its efforts, UN Women will lead and coordinate United Nations System efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world. It will provide strong and coherent leadership in support of Member States' priorities and efforts, building effective partnerships with civil society and other relevant actors. The ICT Associate reports to the Chief, Office of Information Systems and Communications for guidance and supervision and provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Associate promotes a client-oriented approach.

Duties and Responsibilities

Summary of key functions: Implementation of ICT strategies and introduction/implementation of new technologies; Effective functioning of UN Women hardware and software packages; Support to networks administration; Provision of administrative support; Facilitation of knowledge building and knowledge sharing. Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results: Compliance with corporate information management and technology standards, guidelines and procedures; Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services; Provision of support to the use of Atlas functionality for improved business results and improved client services. Ensures effective functioning of hardware and software packages, focusing on the achievement of the following results: Effective functioning (installation, operation and maintenance) of all UN Women hardware equipment and acquisition of hardware supplies; Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs; Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis. Ensures efficient networks administration, focusing on achievement of the following results: Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment; Trouble-shooting and monitoring of network problems. Ensure that the UN Women desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks; Response to user needs and questions regarding network access; Maintenance of up-to-date parameters of information for the network clients and electronic mail; Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups; Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities; Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided. Provides administrative support, focusing on achievement of the following results: Provision of advice on and assistance in procurement of new ICT equipment for Un Women and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids; Maintenance of an up-to-date inventory of the software and hardware; Maintenance of a library of ICT related reference materials; Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams; Provision of ICT support to key events. Ensures facilitation of knowledge building and knowledge sharing, focusing on achievement of the following results: Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision; Participation in the organization of training for staff on ICT issues; Maintenance of staff training profiles; Synthesis of lessons learned and best practices in ICT; Proactive contributions to knowledge networks and communities of practice. Impact of Results: The key results have an impact on the overall efficiency including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Competencies

Core Values/Guiding Principles: Integrity: Demonstrating consistency in upholding and promoting the values of UN Women in actions and decisions, in line with the UN Code of Conduct. Cultural Sensitivity/Valuing diversity: Demonstrating an appreciation of the multicultural nature of the organization and the diversity of its staff. Demonstrating an international outlook, appreciating differences in values and learning from cultural diversity. Core Competencies: Ethics and Values - Demonstrates and safeguards ethics and Integrity. Organizational Awareness - Demonstrates corporate knowledge and sound judgment; Developing and Empowering People / Coaching and Mentoring - Self-development, initiative-taking. Working in Teams - Acting as a team player and facilitating team work. Communicating Information and Ideas - Facilitating and encouraging open communication in the team, communicating effectively. Self-management and Emotional intelligence - maintains harmony through through self-control; Conflict Management / Negotiating and Resolving Disagreements; Knowledge Sharing / Continuous Learning: Learning and sharing knowledge and encourage the learning of others. Functional Competencies: Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance; Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP; Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Required Skills and Experience

Education: Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification). University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) an advantage; Successful completion of the UN ASAT Examination. Experience: 6 years of relevant working experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications. Language requirements: Fluency in English; Proficiency in a second UN working language highly desirable. NOTE: In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment. More information on UN Women can be found through www.unwomen.org. All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from http://www.unwomen.org/about-us/employment Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.

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UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.